Service & Product Consultant

The Corporate Stores

We are in search of a Sales and Product Consultant to join the Bell Corporate Stores Team.  We are a high performance telecommunications sales channel driven by a culture of pride.  We are committed to:

·         Providing an exceptional retail experience for our clients

·         Creating a great place to work for our people and

·         Being the benchmark for all other sales channels to follow.

Job Description

The Service and Product Consultant will execute the retail service program in our Corporate Stores.  The goal of the SPC Program is to increase client satisfaction, decrease churn and improve overall store efficiencies. He will be responsible for the delivery of in-store Client Care and Product Care responsibilities related to post-sales and service support. Support functions performed by the Service and Product Consultant include handling returns, repairs, OTC exchanges, software flashing, phonebook transfers, store level client care and administrative responsibilities such as cash deposit reconciliation, payroll entries and others. 

Responsibilities

·         Handles all service inquiries within the store’s control.

·         Provides product advice and assistance for all lines of business including mobility, satellite and internet where applicable.

·         Provides advice for add-on products such as accessories, additional services like Fun Bundles, or anything else to improve the post-sales experience.

·         Takes every opportunity to offer additional services to clients to improve client retention.

·         Handles client escalations and acts as liaison between the client and Client Care.

·         Follows daily POS opening procedures

·         Follows daily POS closings procedures including balancing cash.

·         Ensure that all cash discrepancies are investigated and reported with SM sign off

·         Completes daily bank deposits

·         Assists in the preparation of serialized inventory counts with RGIS

·         Identifies causes for discrepancies between on-hand quantities and inventory report.

·         Places inventory orders for exceptions above forecasted push inventory orders

·         Receives inventory into POS

·         Organizes backroom stock by manufacturer

Qualifications

·         Retail or Customer Service experience in a dynamic and fast-paced team environment

·         Excellent written and verbal communication skills

·         Flexible to work day, evening and weekend shifts, based on business needs

·         Flexible to work with a 35km radius of original store of hire

·         Comfortable with technology such computers, mobile devices and digital merchandising

·         Report to a Assistant and Store Manager

·         PQ Only – Bilingualism in French and English

About Bell

Bell offers all eligible employees a comprehensive benefits package including:

·         Competitive Base pay and incentive programs

·         Company paid demo phone line

·         Comprehensive Medical and Dental Benefits

·         Disability Benefits

·         Employee Share Purchase program with company matching component

·         Group RSP with company matching component

·         Employee discount on Bell products and services such as Bell TV

·         Opportunity for Growth, Development and internal promotion

How to apply

www.bellcareers.ca

Make sure to attach your resume.

Additional Comments:

The masculine and feminine used in this job description refer equally to employees of both sexes and in no way represent a particular distinction based on gender. Bell is an equal opportunity employer.

Conseiller  - services et produits

Les magasins de l’entreprise

Nous sommes à la recherche de conseiller aux ventes pour notre équipe de magasins de l’entreprise Bell. Nous sommes un canal de distribution à haut rendement dicté par une culture de fierté. Nous sommes résolus à offrir une expérience exceptionnelle à nos clients, à créer un excellent milieu de travail pour notre personnel et à être l’exemple à suivre pour tous les autres canaux de distribution.

Description d’emploi

Le conseiller – services et produits exécutera le nouveau programme Services et produits – assistance (SPA) dans nos magasins de l’entreprise. L’objectif du programme SPA est d’accroître la satisfaction des clients, de réduire le désabonnement et d’améliorer l’efficacité globale du magasin. Le conseiller – services et produits sera chargé de mettre en œuvre des programmes de service après-vente et d’entretien des produits.

Fonctions de soutien du conseiller – services et produits :

·         Traiter les retours, les réparations, les échanges au comptoir, la mise à jour des micrologiciels et le transfert des données de répertoires téléphoniques d’appareils

·         Assumer des responsabilités administratives, telles que le rapprochement des dépôts bancaires, l’expédition et la réception, etc.

Responsabilités    

·         Offrir un service face à face à nos clients selon le nouveau modèle de service après-vente conçu pour les magasins de l’entreprise et les politiques et procédures des magasins.

·         Servir nos clients au comptoir de service ou dans le coin SPA (le cas échéant) du magasin pour offrir le meilleur service après-vente qui soit à nos clients.

·         Gérer efficacement les stocks d’appareils de prêt du programme SPA, les appareils échangés au comptoir et le renouvellement des stocks et effectuer toute autre tâche liée aux stocks relative au comptoir de service ou au coin SPA.

·         Exécuter des fonctions d’entretien des produits, y compris :

·         Dépannage des produits défectueux

·         Traitement des retours et des réparations

·         Échanges au comptoir

·         Mise à jour de micrologiciels et transferts de répertoires téléphoniques

·         Autres fonctions au besoin

·         Résoudre les problèmes de service à la clientèle directement ou en adressant les clients au service approprié.

·         Offrir une information de base aux clients pour réduire le nombre de retours, améliorer la performance des produits et améliorer le RMPU.

·         Faire la promotion et la vente de produits et services (accessoires, garanties prolongées, ensembles Amusement, etc.) pour améliorer le RMPU et réduire le désabonnement.

·         Effectuer des tâches en arrière-boutique, telles que le traitement des retours, les dénombrements, la gestion des appareils de prêt et d’autres fonctions administratives générales du magasin.

Exigences   

·         Au moins 2 ans d’expérience à servir les clients dans un milieu de vente au détail ou dans un centre d’appels

·         Expérience de la vente ou du service après-vente des produits et services sans fil

·         Une expérience de travail chez un détaillant dans le domaine des télécommunications constitue un atout

À propos de Bell

Bell offre à tous les employés admissibles un ensemble complet d’avantages sociaux dont les suivants :

·         Salaire de base concurrentiel et programmes d’encouragement à la vente

·         Téléphone de démonstration payé par l’entreprise

·         Régime de soins médicaux et dentaires complet

·         Indemnités en cas d’invalidité

·         Régime d’épargne-retraite collectif comprenant une composante de contribution par l’entreprise 

·         Réductions consenties aux employés sur les produits et services de Bell, tels que la télévision par satellite Bell TV

·         Possibilité de croissance, de développement et de promotion à l’interne

Comment postulez 

Veuillez-vous rendre sur note site internet a l’adresse suivante:

www.bellcareers.ca.

 Assurez vous d’y joindre votre curriculum vitae.

Avis

Le masculin et le féminin utilises dans cette description d’emploi réfèrent a l’égalité d’emploi dans les deux sexes et ne reflètent en aucun cas une distinction particulière basée sur le gendre. Bell offre des opportunités d’emplois  égalitaires.

Company Profile:

PINTO Engineering Ltd. specializes in providing consulting engineering services in the areas of structural and heavy engineering and provides a wide range of services from: post-tensioned concrete bridges, multi-story buildings, completely precast buildings, to a diversity of structural condition from high earthquake zone construction to pile foundations on expansive clay soils. Today, 25 years since it’s inception in 1987, PINTO Engineering stands tall having completed many landmark projects that have earned the trust of it’s distinguished clientele who have reaffirmed that trust by continuing to consult the team at PINTO Engineering.

Overview:

Our recently established Saint John’s office requires a Senior Structural Engineer who will focus on establishing and growing PINTO Engineering LTd. in the Newfoundland market. This opportunity will be of interest to an experienced Structural Engineer who is able to use his/her innovative design expertise and market sense in collaboration with architectural and buildings clients.

Location: Saint John’s, Newfoundland

Start Date: July 1, 2012

Employment Type: Permanent/Contract

Qualifications:

• Bachelor’s degree, specializing in structural engineering
• Minimum of 10 years of structural engineering project experience
• Consulting engineering experience and work with architects and contractors
• Be pragmatic and have a keen interest in working with multi-disciplinary design professionals including engineering disciplines and architects and developers
• Proven ability to deliver a wide variety of project scopes on time and budget
• Working knowledge of computer programs and web-based applications, including RAM, STAAD, SAFE and ETABS
• Strong leadership ability, effective interpersonal communication and team skills are essential

Key responsibilities will include but are not limited to:

• Assist in sourcing new work and maintaining existing client base.
• Provide structural design expertise and management of projects either as part of a project team or independently and coordinate with other disciplines in achieving the design solutions
• Multi-disciplinary coordination and client/project design team consultation
• Arrange and supervise design drafting staff/functions for the work undertaken for civil/structural projects.
• Site travel as required by projects

Salary will be commensurate with qualifications and experience

If this sounds like an exciting opportunity, we would like to hear from you. Qualified applicants are invited to submit their resume to info@consultpinto.com. All applications received will be handled in confidence.

Strictly no phone calls please

We thank all applicants for their interest; however only those selected for an interview will be contacted. PINTO Engineering is an equal opportunity employer

]]> http://www.onlynewfoundlandjobs.com/jobs/senior-structural-engineer/feed/ 0 http://www.onlynewfoundlandjobs.com/jobs/bell-sales-consultant-2/ http://www.onlynewfoundlandjobs.com/jobs/bell-sales-consultant-2/#comments Thu, 17 May 2012 23:50:07 +0000 EWESTHAVER http://www.onlynewfoundlandjobs.com/?post_type=job_listing&p=866

A better career is just around the corner.

We are looking for energetic individuals

 who love telecommunications and

 working with people!

Now Hiring For:

Sales Consultants

Bell offers:

·       Competitive Wages with Commission

·       Great Health Benefits

·       Flexible Work Schedule

·       Demonstration Line

·       Discounts on Bell Services and Products

·       And so much more…just ask us!

We are looking for people who are motivated to make a real difference with their careers. People with drive, determination and a desire to serve the Central to West Coast of Newfoundland and Labrador. If you are the type of individual that likes to help people while having the opportunity to earn an unlimited income and work flexible hours. This could be the Career for you. You can enjoy being your own boss while being part of a team. You will never know if this could be the right Career for you unless you check it out. Contact me for more details.

ClearRisk Inc. is a leading online provider of applications to the risk and insurance industry. Based out of St. John’s, NL, ClearRisk has customers and partners throughout Canada, United States, South America and Europe.

JOB SUMMARY:

ClearRisk is looking for a social, enthusiastic individual who enjoys providing instruction & guidance to other business professionals. As a Customer Success Coach you will work closely with customers to develop their skills & enthusiasm for ClearRisk’s products. You will be responsible for optimizing service quality, business growth, and customer satisfaction through training, technical assistance and ethical sales methods.
ClearRisk offers a fast paced and learning intensive team-based work environment with a competitive salary, an attractive benefits package, flexibility, and a lot of growth potential for people who make a significant contribution to our success.

ESSENTIAL FUNCTIONS:

• Train & assist insurance brokers and other customers with integrating ClearRisk’s risk management applications into their sales and company processes
• Deliver virtual individual & team training to insurance professionals
• Receive & respond to customer requests & difficulties by telephone, e-mail and online ticketing
• Maintain liaison with other departments for product development and resolving technical issues.
• Contact customers regularly to maintain & strengthen relationships
• Maintain customer records using Salesforce
• Use a variety of technology platforms including Skype, GoToMeeting, Salesforce
• Have knowledge of product lines, prices, and the risk & insurance industry
• Other related duties as assigned

EXPERIENCE & SKILLS:

• A passion for working with customers and a drive to help them succeed
• Experience working in the Risk or Insurance Industry is an asset
• Previous customer support, teaching, training, or consulting experience
• Pleasant telephone voice/manner
• Ability to learn and operate many different types of software (Virtual Meetings, Salesforce, Google Docs, Skype)
• Excellent written and verbal communication skills

DESIRED ATTRIBUTES:
Must possess the following attributes to be successful and find the position rewarding: enjoy working & interacting with people, motivated, adaptable, self-driven, ability to deal with objections, attention to detail, good time management, positive & energetic phone skills, the highest level of integrity.

www.ClearRisk.com | articles.ClearRisk.com/about-us/careers

Employer:                 Summerhill Group

Project:                      Newfoundland and Labrador Hydro’s Isolated Systems Energy Efficiency Program

Position:                    Community Energy Representative

Areas:                         Northern Labrador – Postville, Makkovik, Rigolet

                                      Southern Labrador – Cartwright, Black Tickle, Charlottetown, St. Lewis

                                      L’Anse au Loup – Forteau, L’Anse au Loup, Pinware, Red Bay

Summerhill Group is looking for outgoing, energetic Community Energy Representatives to join our team on Newfoundland and Labrador Hydro’s Isolated Systems Energy Efficiency Program. Summerhill is implementing this exciting project on behalf of Newfoundland and Labrador Hydro.

Our goal is to help Hydro customers save energy by educating people about conserving energy, offering guided energy walk-throughs including free product installations, and promoting discounts on energy-saving products.

Contract Phases: *

*Candidates will be reviewed at the end of Phase 1 to determine continuation into Phase 2.

Position Details:

• Type of Position: Short-term contract
• Wage:  $22 per hour
• Mileage: Weekly reimbursement available

• Schedule: Weekday, evening, and weekend work

• Training: All representatives must attend a paid 2-day training session between June 18-30 (to be confirmed). Summerhill will cover training travel costs for representatives who are travelling by plane or ferry or who live over 1-hour drive from the training location. Training will prepare representatives to speak about energy efficiency and to perform the duties outlined below.

Job Responsibilities:

• Offer and install free energy-saving kits to homes and businesses in local area
• Provide education about energy conservation to NL Hydro customers
• Promote the program, products, and discounts at local stores and events, by phone, door-to-door, and facebook
• Set-up and host special in-store events and conduct store visits
• Tracking and reporting: data entry into online system; inventory; calendar; report to manager
• Other duties as needed

Travel in the local area is required for this job.

Qualifications/Job Requirements:

• Excellent customer service skills
• Excellent communication skills: approach customers and encourage them to sign up
• Basic administration: schedule visits, complete tracking reports, count inventory, data entry
• Must have working knowledge of and access to a computer with Internet and MS Office applications, including Word and Excel
• Comfortable installing various products, such as showerheads and bulbs. Training provided.
• Comfortable lifting heavy or large boxes (up to 50 lbs)

• Active and knowledgeable member of community
• Background and/or interest in the environment and energy conservation
• Depending on community:
• Valid driver’s license in good standing AND access to a licensed, insured, and operational car or truck to conduct work, including driving to near-by communities
• Must have a clean criminal record and be willing to submit to a community reference check

We are hiring in: 

• Northern Labrador:
• Makkovik
• Postville
• Rigolet
• Southern Labrador:
• Black Tickle
• Cartwright (travel to Paradise River is required)
• Charlottetown (travel to Pinsent’s Arm, Norman Bay, and William’s Harbour is required)
• Forteau: includes L’Anse au Clair, Forteau, Buckle’s Point, English Point, and L’Anse Amour
• L’Anse au Loup: includes L’Anse au Loup and L’Anse au Diable
• Pinware: includes Pinware and West St. Modeste
• Red Bay
• St. Lewis

Murray Premises Hotel is currently hiring for positions within our housekeeping department.  Are you energetic, detail oriented and organized?  Then you are who we are looking for!  This full time position offers numerous benefits.  Note that weekend work is required.   Reply today and become part of our team.

Specific Responsibilities:

·        Implement and maintain project Quality Assurance Plans and Procedures

·        Conduct internal audits (Procurement, Business, Planning) and reviews to ensure procedures are followed and updated

·        Prepare audit reports

·        Follow-up establishment and maintain Quality Management System

·        Follow-up implementation of KKC PEM (Project Execution Model)

·        Liaison with Client and Subcontractors to ensure Quality requirements are met

·        Provide Quality System training as required

·        Update Quality Assurance Information on Intranet site

·        Identify, report, control and resolve findings detected during audits and other verification activities

·        Report status of quality activities and issue matrix that support quality management

Qualifications:

·        Degree or Diploma from a recognized College/University in relevant area

·        Minimum of 10 years of relevant work experience

·        Strong auditing skills

·        Proven ability to implement Quality Management Systems

We offer competitive compensation and benefit package.

Store Manager

The Corporate Stores

We are in search of Store Managers to join the Bell Corporate Stores Team.  We are a high performance telecommunications sales channel driven by a culture of pride.  We are committed to:

·         Providing an exceptional retail experience for our clients

·         Creating a great place to work for our people and

·         Being the benchmark for all other sales channels to follow.

Job Description

Store Managers are responsible for all aspects of running a store including Sales, Service, Operations, Recruitment and Staff Development.   They are accountable for the achievement of their Store targets for all lines of business (incl. Wireless, Satellite and Internet). 

In addition to managing sales, Store Managers are responsible for all aspects of service within their stores which including client care and product care.

Operational duties include inventory management, cash management, and in-store communications. Managers are expected to keep themselves and their team up to date on policies and procedures, product knowledge and industry knowledge. In accordance to Corporate Store visual merchandising standards, Store Managers must ensure that stores are well maintained and display up-to-date offers and in-store elements.   Managers are responsible for the recruiting, hiring, training, and performance of their entire team.

Responsibilities

·         Provides overall leadership and is responsible for the performance of all employees within a specific Corporate Store location.

·         Responsible for the achievement of Store Sales Targets for all lines of business including Wireless, Satellite, Internet

·         Drives the acquisition and retention of high value clients by ensuring that the team sells add-on accessories, warranties, and content to all product and service sales.

·         Conducts sales floor coaching to drive overall store productivity

·         Ensures a high level client satisfaction by providing in-store Service and Product Assistance (SPA) * (*dedicated SPA area in select stores)

·         Effectively manages in-store inventory and cash control by ensuring adherence to all operations policies and procedures.

·         Ensures accuracy of all in-store transactions 

·         Maintains two-way communications by employing all business communication tools such as the company intranet, voicemail broadcast and e-mail.

·         Maintains accurate in-store merchandising according to visual standards and current marketing promotions

·         Drive incremental sales volume through the use of local marketing programs (LMP) and grass-roots store events.

·         Ensures a high level of store maintenance

·         Recruits, hires and trains candidates for all store positions

·         Controls payroll budget and schedules staff efficiently

·         Manages Store expenses within Corporate Store guidelines. 

Qualifications

·         Retail management experience in a dynamic and fast-paced team environment

·         Commitment to driving sales performance through proven coaching and training skills.

·         Excellent written and verbal communication skills

·         Flexible to work day, evening and weekend shifts, based on business needs

·         Flexible to work with a 35km radius of original store of hire

·         Comfortable with technology such computers, mobile devices and digital merchandising

·         2 to 3 retail sales or customer service experience and at least one year of management experience

·         University degree/college diploma (especially with a focus on business/management) is an asset

·         Reports to a Regional Manager

About Bell

Bell offers all eligible employees a comprehensive benefits package including:

·         Competitive Base pay and incentive programs

·         Company paid demo phone line

·         Comprehensive Medical and Dental Benefits

·         Disability Benefits

·         Group RSP with company matching component

·         Employee discount on Bell products and services such as Bell T.V.

·         Opportunity for Growth, Development and internal promotion

Are you energetic and out- going? Are you someone who likes to get results? Do you thrive in an environment that fosters interacting with people and taking charge?  Are you looking for an organization that works with some of the biggest and best companies in Canada?

If so, we want to hear from you!

Mosaic Sales Solutions Canada is a sales and field marketing solutions agency that utilizes our considerable expertise, proven best practices and leading-edge technology to execute brand relevant selling, merchandising and event marketing programs across all retail channels and business-to-business.

We are currently looking for a Retail Representative to work part time in Toronto, representing a Leading Prestige/Beauty Fragrances and Cosmetic Brands Company. This is your opportunity to put your experience and passion for cosmetics and sales to work !!!

You will have the opportunity to directly impact the development of sales/merchandising initiatives and enhance relationships with cosmeticians, department/mass merchandising managers. This position is an excellent opportunity for someone who is looking to work daytime hours and enjoys working independently with a great support team!

Primary Responsibilities:

• Delivery of volume and account objectives through customer focused strategies, planning and execution at retail
• Execution of core program objectives (new initiatives, distribution, planograms, pricing, merchandising and POP material)
• Education and sales of new products and marketing/promotional initiatives

• Creation and development of strong working relationships with key retail contacts

• Exercising of strong presentation skills to deliver product/promotional presentations to retail decision makers

• Providing ongoing training (one-on-one and groups) to store personnel on products, services and promotions

• Providing timely and complete follow-up to all cosmetician, management/store representative needs and customer requests
• Data and information reporting, weekly summary reports outlining territory activities

Qualifications:

• Outgoing and Dynamic personality

• Energetic, self-motivated and enthusiastic

• Flexible and adaptable

• Strong communication skills (written and oral)

• Strong organizational skills with the ability to plan and prioritize

• Excellent presentation skills
• Relevant Cosmetics experience is preferred
• 3-5 years of sales experience (retail is an asset)
• Merchandising experience is an asset

Other Requirements:    

• Ability to work Part time flexible hours during the Mon – Fri, 9-5 timeframe
• Valid drivers license, access to the exclusive use of a reliable vehicle
• Computer savvy with access to a PC Computer and internet

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